Help & FAQ's
Welcome to the Love Siempre Help & FAQ’s page!
We’re here to assist you with any questions or concerns you may have about our products and services. Below, you’ll find answers to some of the most common questions we receive. If you can’t find the information you’re looking for, please don’t hesitate to contact our customer service team.
Frequently Asked Questions
Orders and Payments
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed securely.
A: Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this number to track your package on our website or the carrier’s website.
A: We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request.
Shipping and Delivery
A: We offer standard and express shipping options. Delivery times vary depending on your location:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
A: Yes, we ship to many countries worldwide. International shipping rates and delivery times will be calculated at checkout.
A: Shipping costs are calculated based on your order total and shipping method selected. You can view the shipping cost for your order during the checkout process.
Returns and Exchanges
A: We want you to love your purchase! If you’re not completely satisfied, you can return or exchange items within 30 days of receipt. Items must be unworn, unwashed, and in their original condition with tags attached. Please visit our Returns and Exchanges page for detailed instructions.
A: To initiate a return or exchange, please contact our customer service team with your order number and the items you wish to return or exchange. We’ll provide you with a return authorization and instructions on how to proceed.
Products and Sizing
A: We provide detailed size charts for all our products. Please refer to the size chart on the product page to find the best fit for your child. If you need additional assistance, our customer service team is happy to help.
A: Yes, most of our products are machine washable. Please refer to the care instructions on the product label for specific washing recommendations.
Contact Us
If you have any other questions or need further assistance, our customer service team is here to help.
You can reach us by:
- Email: contact@lovesiempre.com
- Phone: (747) 316-2390
- Chat Via Email: Available from 9 AM to 5 PM (PST_USA), Monday to Friday
“Love Siempre's baby clothing exceeded my expectations! Not only are they adorable, but they're also incredibly affordable."
Anna T. - USA
“Absolutely love the quality of Love Siempre's baby clothing! The fabric is so soft, perfect for my little one. Will buy again."
Estefania R. - California
“Desde la hora de jugar hasta la siesta, la ropa de bebé de Love Siempre garantiza que mi pequeño esté cómodo y con estilo todo el día. ¡Altamente recomendado!”
Mariela S.
“Los productos de ropa de bebé de Love Siempre son increíbles! La calidad es excepcional y los diseños son simplemente adorables."
Daniella M.- Mexico
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