We want you to be completely satisfied with your purchase! If you receive a misprinted, damaged, or defective item, please let us know within 30 days of receiving your product, and we’ll take care of it at no extra cost to you. For packages lost in transit, please contact us within 30 days of the estimated delivery date.
If you notice an issue with your order, please submit a problem report, and we’ll address it promptly.
Returns:
Our default return address is set to our facilities address which is the same as the return address on your package. Please notify us if you plan to return! When we receive a returned shipment, you’ll receive an automated email notification.
Wrong Address: If you provide an address that the courier considers insufficient, the shipment will be returned to us. Once we’ve confirmed an updated address with you, you’ll be responsible for the reshipment costs.
Sealed Goods: For health and hygiene reasons, we do not accept returns of sealed goods, such as face masks or undergarments. Any returned items, such as these, will be disposed of.
Returned from Brazil: Customers in Brazil, we do not refund orders for buyer’s remorse. Customers in Brazil who regret a purchase must contact our Customer Service within 7 days of receiving the item and provide a picture. The return request will be evaluated to ensure the product wasn’t used or damaged.
Notification for EU Consumers: According to Article 16(c) and (e) of Directive 2011/83/EU, the right of withdrawal does not apply to:
- Goods made to the consumer’s specifications or clearly personalized.
- Sealed goods unsealed after delivery that aren’t suitable for return due to health or hygiene reasons.
Questions?
For more info on returns, please read our FAQs or reach out to our customer service team. We’re here to help!